Retail Sales Associate

Pet Smart Coquitlam, British Columbia, Canada

Retail Sales Associate Full Time Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
• Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
• Maintains total store cleanliness standards.
• Supports the store with weekly price changes and monthly promotional pricing.
• Stages and sorts new product to match sales floor planners.
• Faces, fills, and recovers products to meet sales floor standards.
• Recommends, informs, and sells merchandise, services and live pets.
• Administers store owned pet medications as directed by veterinarian.
• Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Associate to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May need to reach with hands and arms; stoop, kneel, crouch; depth perception required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds. Depth perception required.
• Exposure to moving mechanical parts, pet hair, and living animals. Moderate to high noise levels at times.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development opportunities

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial or local law.