Coordinator,Community and Retail Services-Retail

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

The Coordinator, Community and Retail Services is accountable to the Marketing Manager for supporting the effective execution of community relations and programs, including not for profit activations, donations, guest queries, gift card sales and overall guest experience, at Coquitlam Centre in a manner that reflects both the shopping centre’s image and the organizational goals and objectives.

With the support of the Marketing Manager, executes the centre’s activation and community programs. Responds to inquiries, liaises with community groups, prepares documentation, conducts yearly reports. Oversees set up of activations as required.

Acts as the single point of contact for content management requests for the shopping centre’s website, tenant portal, and digital communication tools. Manages timely content updates using established content management platforms, process and protocols.

Drafts communications to effectively share the shopping centre’s plans, upcoming events, and opportunities to tenants.

Assists with centre-wide promotions, marketing programs, events and contests as required. Oversees, with the support of Marketing Manager, special projects and/or other on‑going programs specific to the centre i.e. Children’s play area, walking club, holiday community initiatives, etc. Oversees the centre’s Lost & Found program.

Daily walk‑throughs of the shopping centre to ensure that signage and other brand elements meet the centre’s strict aesthetic guidelines.

Responds to and facilitates requests for assistance and information from the general public, community groups, and tenants in person, over the phone, by email, and via texting platform in a proactive manner resulting in the compliance to the organization’s customer service level agreement. Addresses customer and tenant concerns and complaints in a timely and professional manner; provides status reports to centre management on key issues.

Processes gift card transactions, reconciles credit and debit transactions to ensure accuracy and safeguarding of company assets. Conducts monthly reporting and inventory control. Restocks and arranges for repair of equipment as required to ensure that the online Gift Card and Vending Machine programs are effective, financially sound and adds values for tenants and guests. Oversees, with the support of the Marketing Manager, gift card promotions.

Any other job related duties and/or projects that may be assigned.

• High‑school diploma or equivalent. Post‑Secondary diploma in Communication, Marketing, or related field preferred.
• Minimum of 2 years of relevant experience in…