Licensed Store Manager
Job in
Coquitlam, BC, Canada
Listing for:
EssilorLuxottica
Full Time
position
Listed on 2026-01-13
Job specializations:
-
Management
Retail & Store Manager, Operations Manager
Job Description & How to Apply Below
Requisition : 913608
Store #: 000946 Lens Crafters
Position:Full-Time
Total Rewards:
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the Lens Crafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service through ensuring the Lens Crafters' staff performs the Sales and Service Process steps.Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.Provides on-the-job training and guidance to team members making use of Company provided programs.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas: NPS – Net Promoter Score % Sales to Plan Customer Count Store Operating Profitability % Saturation of Training Key Performance Indicators, to include exam growth and retentionRecruits and selects high caliber staff.Forecasts staffing needs through the use of the labor scheduling model.Performs administrative duties to include payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.Leads Doctor of Optometry business partnership and co-planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes to guidelines LC Inventory Management System and Order tracker as a part of global POSEnsures all Company approved safety programs are implemented and maintained consistently per standards.Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.Maximize Optometric partnerships through participation and involvement in the following:
Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.Maintains safe AND FUN working environment for all associates/customers.Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.BASIC QUALIFICATIONS
High School graduate or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed states4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPREFERRED QUALIFICATIONS
College degree or equivalentLens Crafters…
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