Scrum Master - ServiceNow Certified System Administrator; CSA

Scrum Master - Service Now Certified System Administrator (CSA)

Avanciers is seeking a highly skilled Scrum Master - Service Now Certified System Administrator (CSA) to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a REMOTE role.

Location:

CANADA (REMOTE)

Job Description:

We are seeking an experienced Scrum Master with strong knowledge of Agile/Scrum frameworks and hands‑on understanding of the Service Now platform
, supported by an active Service Now Certified System Administrator (CSA) certification. The ideal candidate will guide Agile teams, ensure delivery excellence, and support Service Now‑related initiatives by aligning processes, teams, and workflows.

• Facilitate Agile ceremonies
  , including Daily Stand‑ups, Sprint Planning, Sprint Reviews, and Retrospectives across multiple cross‑functional teams.
• Coach teams on Agile/Scrum principles
  , improving delivery efficiency, predictability, and team collaboration.
• Partner with Product Owners to help define, refine, and maintain a well‑prioritised Product Backlog
  .
• Support Service Now teams in implementing and maintaining platform enhancements, workflows, and best practices.
• Identify, track, and manage risks, impediments, and dependencies that impact sprint delivery.
• Promote continuous improvement through metrics‑driven analysis (Velocity, Burndown, Team Capacity, etc.).
• Coordinate with technical teams, Service Now administrators/developers, and stakeholders for smooth release cycles and integrations.
• Ensure alignment with enterprise Agile processes, governance, and organisational best practices.
• Leverage Service Now knowledge to support platform operations, configuration oversight, and minor administrative tasks when needed.
• Drive a culture of transparency, accountability, and communication across business and technology teams.

• Service Now Certified System Administrator (CSA) – Mandatory.
• 8‑10 years of experience working as a Scrum Master in Agile environments.
• Strong understanding of the Service Now platform
  , modules, workflows, and system administration fundamentals.
• Prior experience working with Service Now implementation or enhancement teams is highly preferred.
• Hands‑on experience using Agile tools such as JIRA, Azure Dev Ops, Rally, or Service Now Agile module
  .
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Ability to coach teams towards high performance and self‑organisation.
• Strong analytical, documentation, and problem‑solving abilities.

Mid‑Senior level

Full‑time

Information Technology

Telecommunications