NCSO​/NHSA Coordinator

PURPOSE OF POSITION

The NCSO®/NHSA™ Coordinator is responsible for the administration of the BCCSA’s NCSO®/NHSA™ programs (National Construction Safety Officer (NCSO®)/National Health & Safety Administrator (NHSA™)).

Under the guidance of the Manager, Health & Safety Services the NCSO®/NHSA™ Coordinator is the key contact for external and internal stakeholders regarding the NCSO®/NHSA™ designation. The NCSO®/NHSA™ Coordinator is responsible for reviewing applications, which includes verifying construction experience. This position is accountable for contacting references, validating experience as well as reviewing the NCSO®/NHSA™ Safety Proficiency Assignment Submissions. The NCSO®/NHSA™ Coordinator will be called upon to use judgment when making decisions regarding NCSO®/NHSA™ applicants, and scheduling and delivery of NCSO®/NHSA™ exams.

This position is accountable for the data integrity of the program and in addition, providing support to BCCSA’s Training Team.

The following represent the direct duties of the NCSO®/NHSA™ Coordinator:

• Act as a key resource for NCSO®/NHSA™ applicants, answer inquiries by phone, email or in person
• Schedule all NCSO®/NHSA™ exam writing dates: book facility and update information on BCCSA’s website
• Perform data management: receipt of exams with documented results (e.g. pass/fail exam, answers, code of conduct)
• Provide technical support to NCSO®/NHSA™ applicants
• Review online proctoring results and address proctoring violations
• Develop and distribute NCSO®/NHSA™ physical certificates
• Prepare statistical reports quarterly and as needed
• Deliver information during study sessions and answer student questions
• Coordinate quarterly Connect communications for all stakeholders.
• Provide support for BCCSA’s Health and Safety Conference and other NCSO®/NHSA™ related events
• Provide administrative support to BCCSA’s Safety Training team as needed

• Review applications to ensure they meet the BCCSA’s standards
• Consult/advise on the completeness of the NCSO® construction experience letters. As required, refer issues and/or concerns to management for follow-up.
• Investigate issues and concerns regarding the Code of Ethics
• Mark the NCSO®/NHSA™ Safety Proficiency Assignment Submissions and provide feedback to applicants who require revisions and resubmissions
• Conduct exam marking with Review Team
• Oversee the continual development and maintenance of the NCSO®/NHSA™ database in BCCSA’s LMS
• Ensure accurate record keeping of the NCSO®/NHSA™ database
• Create opportunities to coach and mentor as necessary with NCSO®/NHSA™ applicants
• Administer approved training providers' applications and assist in the quality assurance review

• Deliver presentations on the NCSO®/NHSA™ designation
• Prepare reports on NCSO®/NHSA™ recertification, and issue communications to NCSO’s on the recertification process
• Develop outreach communications including email and promotional materials.
• Ensure NCSO®/NHSA™ information on website is accurate and up to date
• Represent BCCSA at trade shows
• Provide excellent customer service to all stakeholders
• Assist the Training Department, when necessary
• Assist in the organization of BCCSA’s Safety Conference, when necessary

• Assist in BCCSA’s advocacy to promote staff, passion, fun and commitment to excellence in the workplace

The ideal candidate will have:

• Completion of Health and Safety post-secondary education, either certificate or diploma in OH&S or equivalent training and experience.
• A NCSO®/NHSA™ designation or working towards one of these designations.
• Adult education qualifications and/or experience in training program evaluation.

• Sound knowledge of the construction industry and a minimum of 3 years working in construction.
• Sound knowledge of administrative and project processes, policies and procedures.
• Expert knowledge of the Microsoft Office Suite.
• Strong knowledge in the use of office technology.

• Confident communicator, with the ability to manage difficult conversations.
• Experience in dealing with a wide variety of public in person and in other formats.
• Pleasant phone manner with strong customer service skills.
• Excellent organization and time management skills.

• Take initiative
• Work alone, and with a team
• Process high volume of work accurately and efficiently
• Problem solve, and identify solutions that support continuous improvement

• Travel will be required within and outside the lower mainland
• A valid Class 5 Driver’s License and access to a vehicle
• An “ambassador” within a team environment

This position is continually reviewed and revised as necessary, at minimum, annually and subject to change.

Interested candidates should submit their resume, cover letter and salary expectations to