Program Manager

Sumiqwuelu, 2601 Lougheed Hwy, Coquitlam, BC , CAN

The Program Manager (RPN, RN) is responsible for the safe and efficient operation of the forensic transitional housing program for people with mental illness, in accordance with complex care housing regulations, and in collaboration and close working partnership with funders through the Provincial Health Services Authority.

Your goal for clients will be to use a strength‑based framework and trauma‑informed care to inform all aspects of service delivery – with the desired outcome of supporting clients to more independent living or transitioning them to more appropriate housing if required. You will need to employ the principles of psychosocial rehabilitation and other evidence‑based best practices that improve clients’ ability to function in all aspects of life.

You will assist clients in a partnership so they can achieve graduated success in interpersonal relationships, mental health, housing and support services, self‑management of medication, social recreation, activities of daily living, life skills programming and community preparedness activities as well as other areas as identified by clients and clinical case managers.

This position leads a multidisciplinary team including a nurse, social worker, recreation therapist, transitional worker and program assistant. You will establish a positive, healthy and safe work environment for your team, and manage all aspects of the employee lifecycle. Program leadership includes risk management for the program, financial management of program budgets, ensuring the properties are appropriately maintained in partnership with PHSA and BC Housing, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with Coast Program Staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

The successful candidate will be passionate about the mission of Coast and will be committed to achieving our strategic priorities.

• Initiates, and actively participates in the development of viable and valuable services, which address the current and forthcoming needs of people with a mental illness.
• Advocates within the mental health system and with other public and private bodies to improve the quality of services to mentally ill persons.
• Assists in drafting program‑funding proposals for renewal and new funding requests.
• Participates in the development of Coast’s Policies and Procedures.

• Assures the delivery of quality services, including overseeing the day to day operation of the sites.
• Participates in overall planning of the organization by developing, implementing and evaluating the program and seeing that it meets Coast’s standards and quality.
• Directly intervenes when necessary, in the site’s program, personnel, or member issues.
• Develops and articulates program standards and outcomes to staff, members and interested parties.
• Develops appropriate quality improvement measures in current programs, sets appropriate performance thresholds, and monitors performance vis a vis those standards.
• Assures that all required reports and documents are produced on a timely basis.
• Assists in the development of the annual budget for the sites and controls designated expenditures in accordance with the approved budget and in consultation with the Director, Recovery and Reintegration and/or the Controller.
• Approves petty cash, mileage, imprest accounts and cheque requisitions.
• Assists in overall budgetary planning for the organization.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, interviews, hires, orients, qualified staff, volunteers and students.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, is responsible to supervise staff, volunteers and students, keep personnel records…