Onboarding Manager

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

As a member of our global onboarding team, you will support our customers in the Americas region with realizing first value with ABC Glofox. You will be responsible for guiding customers through their onboarding, acting as a key resource, escalation point for platform queries, a trusted advisor and coach to ensure the customer is set up for success. The successful candidate will be an ambitious, customer‑centric individual who can work cross‑functionally to highlight, prioritize and seamlessly guide a customer through setup while maintaining a high level of engagement and managing blockers along the way.

• Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.
• Establish and maintain strong relationships with clients to identify needs and set appropriate expectations and objectives.
• Manage scope, timelines, and define roles and responsibilities to ensure all onboarding milestones are met.
• Collaborate with the Technical Implementation team to ensure successful migration of customer data during the setup phase of the journey.
• Act as a product & industry champion, leveraging known & learned best practices to provide exceptional support during the onboarding phase.
• Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post‑sale structure.
• Identify and elevate risks and work with leadership and other cross‑functional teams to overcome any barriers to onboarding.

• Bachelor’s degree or equivalent work experience
• 2–4 years of experience in a client‑facing role, SaaS experience highly preferred
• Basic knowledge of Microsoft Outlook, Teams, Word, and Excel
• Prior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) is preferred
• Excellent written and verbal communication skills, including experience meeting with and presenting to internal & external stakeholders
• Outstanding organizational, scheduling and time management skills.
• Tech‑savvy with the ability to quickly learn new products and explain them to others.
• High emotional intelligence and interpersonal skills, with a focus on achieving positive customer outcomes.
• Coachable, self‑motivated, curious and resilient
• A natural desire to build meaningful partnerships and seek out creative solutions for customers

• Proficiency in Spanish language
• Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio

• Purpose‑led company with a values‑focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App –…