Shipping Specialist II Parts

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Welbilt, part of the Ali Group and a recognized global leader in commercial food service equipment, delivers premium, innovative products that help our customers thrive in the kitchen. Our newly opened Customer Experience Center (WEC) in Coppell, Texas, is a flagship facility designed to elevate customer interactions by combining dynamic live demonstrations, hands‑on training, equipment showcases, and integrated support functions under one roof.

The WEC functions not only as a center for brand immersion and culinary excellence, but also as a vital logistics and distribution hub supporting our customers and sales teams across North America.

The Shipping Specialist will be responsible for coordinating daily shipping requirements for both inbound and outbound freight, shipping OEM parts, accessories and cleaning products internationally to customers, resolving discrepancies and will work closely with the Warehouse Manager to meet customer needs.

• Create and execute plans to optimize freight movements to achieve supply chain efficiency for consumer products and minimize freight costs.
• Communicate effectively with Sales and internal/external customers to ensure timely delivery of product. Resolve issues as they arise in a timely manner.
• Ensure compliance with Welbilt processes and programs including Government trade compliance programs.
• Provide directions to floor personnel for all shipping/receiving activities.
• Allocate and release orders for processing and shipment.

• Manage all day-to-day network logistic activities of IB/OB shipments, carriers and rate requests while maintaining compliance with the approved processes and programs.
• Create and issue customs documents, as required. Work with Sales and customers on trade compliance issues and questions.
• Create and issue HAZMAT compliant shipping documents and ensure compliance with DOT HAZMAT CFR 149 standards.
• Perform manual freight quotes and provide freight cost estimates as requested.
• Manage the freight claim process including filing claims and settlement agreements.
• Effectively manage closed loop solutions as applicable.
• Provide backup for team leaders on the floor, as needed.
• Work with customers to execute expedited shipping requests.
• Provide expertise and execution to evaluate shipping methods for product, selecting the appropriate shipping method (truck, rail, air, and ocean) for orders.

• 4+ years of warehouse or distribution center experience is required, including logistics, transportation and shipping.
• High School diploma or equivalent is required.
• Strong understanding of safety standards and regulatory compliance.
• Ability to problem-solve and multi-task in a fast-paced customer-focused environment.
• Excellent communication (written, verbal) and presentation skills.
• Comprehensive understanding of LTL freight (carriers, pricing structures, claims, NMFCs, freight class).
• Experience in logistics/transportation network and understanding of Less than Truckload and Truckload modes, closed loop solutions, freight pool distribution, and claims management.
• Working knowledge of Microsoft Word, Excel and other relevant MS software.
• Ability to analyze data and problem solve creatively leveraging internal and external resources.
• Familiarity working with DOT HAZMAT CFR 149, HAZMAT certified is preferred.
• Advanced knowledge of shipping standards for truck freight.
• Demonstrates team-work and a positive can‑do attitude.
• Must be highly organized with a strong attention to detail.
• Consistently align with company core values.
• Must be fluent in English language. Spanish is a plus.

• This position requires regular physical activity, including walking and lifting up to 35 lbs.
• Ability to sit and stand for extended periods of time.
• Day Shift – extended shifts or hours may be required, as needed.
• Onsite role, located at the Coppell, TX Customer Experience Center.

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• E…