HUB Operations Coordinator

HUB Operations Coordinator

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. We challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture.

The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role monitors inbound and outbound freight at a HUB location, provides guidance to station personnel regarding routings, carrier assignment, and other load planning activities. They act as a liaison between the freight‑forwarding station and the AIT Middle Mile Network HUB operation and provide communication, training, and guidance to station management.

• Communicate daily with station managers to encourage usage of the AIT Middle Mile Network.
• Identify opportunities routed outside the network and ensure freight is injected into the Network.
• Guide load quality and expectations within the Middle Mile Network HUB operation during daily interactions with dock personnel.
• Provide routing suggestions based on service‑level requirements.
• Update the AS400 with departure times and other necessary information.
• Coordinate daily taskings according to priorities, adjusting as more data is received.
• Provide loadouts to HUB Operations Supervisor or station personnel for linehauls, ensuring proper paperwork.
• Collect and present shift activity information to the HUB Operations Supervisor or Domestic Transportation Manager.
• Proactively communicate with customers about shipment status.
• Investigate misrouted freight, OS&D and other discrepancies.
• Move materials using a forklift and perform warehouse checks.
• Process inbound and outbound documents, reporting discrepancies.
• Process data to inform KPI status to internal and external customers.
• Communicate with AIT Middle Mile Network Corporate Operations Team regarding load and routing requirements.
• Operate with minimal supervision and provide training and guidance to others.
• Occasionally communicate with station managers outside the assigned region.
• Develop relationships with LTL carrier partners.
• Perform other duties as assigned.
• Comply with all policies and standards.

• High School Diploma (Required)
• Bachelor's Degree (Preferred)

• 3+ years in Transportation or Logistics (Required)
• 1+ year LTL or HUB Operations Experience (Preferred)
• 1+ year Freight Coordination, Customer Service or related experience (Preferred)
• 1+ year Dangerous Goods Handling (Preferred)

• Perform all aspects of HUB operations including customer service, dispatch, and freight routing.
• Use analytical thinking to translate data into actionable results.
• Make decisions based on judgment and experience.
• Analyze complex issues and pursue alternative solutions.
• Become a subject matter expert on the Middle Mile Network.

• Forklift Certification – required on hire.
• Dangerous Goods certification within 90 days (Preferred).

Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Eligible employees may receive a bonus based on performance metrics. Vacation days depend on tenure (up to 10–20 days), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans).

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago‑based supply chain solutions leader has built a global network and trusted partnerships across numerous industries. AIT’s flexible business model offers door‑to‑door deliveries via sea, air, ground, and rail, and includes customs clearance, warehouse management, and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.