Customer Solutions Specialist

Overview

Our full-time positions are involved in sales on the phone, chat and email.

• We are currently hiring for full-time customer solutions specialist.
• Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week.

In sales, you are…

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.

In chat and email, you are…

• Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Designing custom spaces.
• Balancing multiple chats.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay
• Medical/Dental/Vision Plans
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
• Paid Time Off plus Holidays
• 401(k) Retirement Plan
• Ongoing training including our Leadership Development Program and Manager Training Program
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

What You Bring To Us

• You love toengage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate aboutconnecting with customersand your team to provide clear, concise, compassionate communication.
• People say you have aheart for service. Youlove to sell. For you, it’s about learning what a customer truly needs and offering suggestions.
• You arealways learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You takepride in your work. It’s your store!
• You love juggling multiple tasks. You like to staybusy,balance priorities and utilize yourorganizational skills.
• You are comfortable with the Internet and e-commerce and have excellent computer skills.
• You understand retail is an ever-changing industry andremain flexible.
• You want todelight the people around youand can’t wait to share that at The Container Store!

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Office Physical Requirements

State Specific Notices