Senior Manager, Fulfillment Operations

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better.

SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

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Samsung Electronics America is a proven leader in operational excellence within the electronics and consumer goods industry, dedicated to delivering exceptional customer experiences through efficient processes and strategic initiatives. We are seeking a highly organized and detail-oriented Senior Manager to oversee the operational aspects of our direct-to-consumer (D2C) strategy, ensuring seamless execution, process optimization, and customer satisfaction within our Mobile D2C operations.

This role will focus on driving efficiency, managing fulfillment processes, and maintaining high-quality service delivery.

• Operational Oversight
  :
  Directly manage day-to-day D2C operations, including fulfillment, inventory management, returns processing, and parcel shipping. Ensure seamless execution and alignment with broader business objectives.
• Fulfillment & Vendor Management
  :
  Manage the end-to-end fulfillment process, ensuring timely and accurate order execution and delivery. Manage relationships with 3PL and parcel vendors to maintain cost-effective, high-quality service delivery.
• Cost Optimization
  :
  Identify and implement cost-saving measures across D2C operations, balancing efficiency with customer satisfaction.
• Process Improvement
  :
  Lead initiatives to enhance operational processes, including streamlining fulfillment workflows, improving inventory accuracy, and optimizing returns management.
• Performance Monitoring
  :
  Track and analyze KPIs related to fulfillment, inventory, and returns to measure operational success. Provide actionable insights and recommendations for continuous improvement.
• Cross-Functional Collaboration
  :
  Work closely with global HQ, supply chain, product teams, marketing, IT, finance, and product development to ensure alignment and successful implementation of D2C strategies.

• Bachelor's degree in Logistics, Supply Chain, Engineering, Business Administration, or a related field.
• 8+ years of experience in e-commerce, retail, or a related industry, with a focus on D2C operations.
• Strong understanding of WMS (Warehouse Management Systems) and ERP (Enterprise Resource Planning) systems, as well as parcel shipping operations.
• Proven leadership skills with the ability to manage projects and collaborate effectively across teams.
• Excellent analytical and problem-solving skills, with a focus on operational efficiency and continuous improvement.
• Experience managing budgets and optimizing costs while delivering high-quality results.

Life @ Samsung –

Benefits @ Samsung –

Regular full-time employees have access to benefits including:
Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to…