Sr Tech Field Engineer

Must Have:

Deskside Support
Installs, repairs and provides technical maintenance for product and component hardware and software

JOB DESCRIPTION
REASON FOR HIRE
Staff Augmentation
JOB SUMMARY

*** This job req is subject to&

JOB DESCRIPTION

*** This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service**
* End Client:
Auto Club
Bill Rate: **
* Minimum Pay Rate: **
* Reference Number: TBD

Non-Driving role

Questions and Answers MUST be on Top of Resume with   only!
1.How many years of experience do you have with working with server hardware break/fix?
2. How many years of Field Experience do you have?
3.Do you have your A+ certification?
4.What is your back up plan if you have vehicle problems?
5.Have you ever worked for
*** as a contractor or FTE, if so who was your manager and when were you there?
6. Do you have experience with Deskside Support, please explain?
7. Are you at least 18 years of age?
Job Posting Title
Field Engineer 3
Worker Type
Standard
Contingent Type Default Classic
Buyer Reference
Job Code Field Engineer 3 (W00A03)
Legal Entity
*** Corporation (101)
Site FSL - Coppell, TX (US3170)
Location FSL Coppell (US3170)

Work Location:

660 Fritz Dr
Coppell
TEXAS
USA
75019
Business Unit Digital Workplace Solutions (026)
Category
Labor Type Technical
Positions Requested 1
Respond by Date 09/01/2021
Travel Time 0.000 %
Time Sheet Type Standard
Time Sheet Frequency Weekly
Start Day of Week
Hours per Day 8
Hours per Week 40
Total Hours 1,032.00
Estimated Additional Spend 0.000 %
Estimated Expenses 0.000 %
Flat Adjustments 0.00

Description:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Insures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Enable Skills-Based Hiring No
Additional Job Posting Locations
(No Value)
Time Type
Full Time
Will on-call support be required for the role?
No
Is the posting available for Temp-to-Perm conversion?
No