Director of Data & AI - Post Purchase and Innovation

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

Our simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly?

Join our team.

We’re looking for a business-minded Director of Data & AI to own and scale data and AI capabilities across our Post-Purchase and Innovation ecosystem. This role sits at the intersection of strategy, technology, and customer experience—spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond).

Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You’ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow.

• Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes
• Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning
• Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights

• Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers
• Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact
• Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams

• Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made
• Lead experimentation design, measurement frameworks, and testing strategies across initiatives
• Apply advanced analytical techniques to evaluate outcomes, run “what-if” scenarios, and provide clear recommendations

• Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience
• Ensure models are scalable, explainable, and aligned with real-world operational needs

• Translate business challenges into actionable data and AI initiatives
• Communicate complex technical concepts with clarity and confidence to non-technical partners
• Present insights, progress, and recommendations to senior and executive leadership

• Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments
• Strong hands-on foundation in Python and SQL, with the ability to guide technical direction
• Retail or marketplace experience strongly preferred
• Exceptional leadership, communication, and influence skills
• A track record of building teams, driving strategy, and delivering real business outcomes through data

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.

In 2022, we were recognized by Forbes as one of the World s Best Employers and one of the Best Employers for Diversity.