Lead Application Developer; Service

Coppell, TX

Coppell, TX

It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy. At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests.

From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.

Here at Brinker International, our Service Now practice is growing, and we’re excited to build an amazing team to support our expanding capabilities. The Service Now Lead Application Developer is a driving force in shaping the quality, consistency, and direction of development across our Service Now platform. This position blends hands on expertise with inspiring leadership, to deliver smart, scalable, well-designed solutions in an Agile Scrum framework.

You’ll stay close to the work—spending at least 30% of your time building high impact solutions, including custom scoped applications with App Engine—while also guiding strategy, championing best practices, and helping the team grow stronger every day. We’re looking for someone with deep platform mastery, a passion for excellence, and the enthusiasm to elevate our development capabilities to the next level.

• Establish an application development governance framework, ensuring consistency, quality, and compliance with Service Now best practices.
• Partners with architecture, security, and technical teams to ensure governance follows enterprise design principles.
• Conduct design reviews to ensure proposed solutions maximize out of box capability, minimize customization, are consistent with platform best practices and align with the platform roadmap.
• Define coding standards, development guidelines, and quality assurance processes. Audit developed code, scripts and configurations to ensure solutions are secure, scalable, upgrade-safe, and compliant with best practices, guidelines, and standards.
• Monitor platform health, performance, and technical debt, recommending remediation strategies and initiative-taking optimization.
• Foster a collaborative, high energy development culture by leading engaging workshops, sharing knowledge openly, and sparking continuous peer learning. Coach the team on solution design, scripting, integrations, and troubleshooting.
• Participate in Agile Scrum ceremonies like sprint planning, refinement, and estimation while championing agile engineering practices like automated testing and iterative delivery. Partner closely with product owners to turn business needs into clear, actionable stories for developers and testers.
• Hands On Development (30%+) - Design and build advanced Service Now solutions, including custom scoped apps using App Engine Studio. Create scripts, integrations (REST/SOAP/MID Server), UI components, and workflow automations. Tackle complex issues, lead root cause analysis, and take on backlog items that need deep technical expertise.
• Stay current with the latest Service Now releases, trends, features, and App Engine innovations, to recommend new capabilities, automation, adoption, and optimization opportunities.

• Bachelor’s degree in information technology, Computer Science, Business, or a related field.
• 5 - 7 years of experience in Service Now development, administration, or platform engineering.
• 3+ years of experience in a senior or lead technical role on the Service Now platform within a corporate environment. Restaurant or retail experience, preferred.
• Service Now certifications (e.g., CSA,…