Business Systems Analyst

Business Systems Analyst

Join to apply for the Business Systems Analyst role at Kenco Group

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Join a company where your contributions help move the world forward—one shipment at a time.

The Business Systems Analyst I will be responsible for, but not limited to, supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step‑by‑step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes.

Provide one‑on‑one end‑user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow‑up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.

• Learn and support all company‑specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
• Identify, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users.
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
• Escalate urgent problems requiring more in‑depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.
• Answer both technical and non‑technical questions for users.
• Make recommendations on areas of process improvement.
• Assist with Reporting solution, providing analytical queries and tools for operational management as needed.
• Assist in supporting site intranet.
• Perform basic computer and RF repairs and work station integration.

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology‑related field.
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
• Beginning to moderate SQL skillset. Experience with DB2 SQL, or MySQL preferred.
• Experience working with File Transfer Protocol and API communication methods is preferred.
• Beginning XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting business and organization.
• Communicate for Impact – Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others – Can quickly find common ground and solve problems for the good of the organization with minimal noise, authentically gaining trust and support of peers.
• Managing Transitions / Change Management – Effectively plan, manage and communicate changes in processes with appropriate stakeholders.
• Strategic Agility – Enable Kenco to remain competitive by adapting to…