IT Support Specialist

R IT Support Specialist (Open)

Location:

Coppell, TX (SAF) - Warehouse At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
Airgas is Hiring for a Manager - IT Support Specialist in Coppell, TX!
*** We are looking for you !***
* ** Travel 10%**
* ** In office 5 days a week Monday - Friday
****** Recruiter:  Neelam Patel  /**  **/  
**** Airgas is seeking an Information Technology Support Specialist to maintain a variety of technology systems and equipment in Coppell, TX. This role is crucial for providing second and third-tier suppot to rend-users and assisting tier one technicians within a Help Desk environment. The specialist will deliver immediate solutions, provide user feedback, and collaborate with IT staff to address recurring technology issues.
* Technical Support & Maintenance:
Install, troubleshoot, and repair a variety of computer hardware (PCs, Thin Clients, RF Devices, etc.) and software, including resolving hardware and software conflicts.
* End-User Training & Consultation:
Instruct and provide technical assistance and training to end-users on computer equipment, operating systems, and approved applications.
* Infrastructure & Peripherals:
Provide technical support on LAN equipment (requiring engagement with Network/Telecom teams) and support shared network devices like printers, copiers, and scanners.
* Operational Excellence**:
** Maintain all support requests and work orders in the helpdesk ticketing system and provide technical support and consultation for various IT projects and initiatives.##                         ##
* Bachelor's degree in Management Information Systems, Computer Science, Business, or equivalent work experience; minimum of 2 years working with SAP, 1 year in a Technology support role, and 1 year working with Google G-Suite.
* Strong experience and working knowledge of current Windows Operating Systems and experience supporting a Citrix thin client environment.
* Must possess excellent personal computer and customer service skills, along with strong problem-solving, change management, and both written and oral communication abilities.

Preferred Qualifications:

* At least 1 year of experience supporting RF technology is highly preferred.

** Benefits
* * We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

** Your DIFFERENCES enhance our PERFORMANCE
** At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

** About Airgas
** Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share…