Marketing Coordinator - Customer Experience & Retention Operations
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-01-12
Listing for:
Senske Services
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Marketing Coordinator - Customer Experience & Retention Operations
Join to apply for the Marketing Coordinator - Customer Experience & Retention Operations role at Senske Services
We are seeking a dedicated marketing operations professional to manage review requests, referral program, Shopify operations, and cross‑team support.
Core Responsibilities- Manage review request workflows and monitoring
- Track incoming reviews and flag negative reviews for escalation
- Follow up with branches to ensure response compliance
- Maintain review SLAs and weekly health reporting
- Ensure review requests reference correct locations and services
- Manage upsell program within Applause
- Manage referral link creation and QA
- Update referral offers as directed
- Ensure referral landing pages and tracking links are working correctly
- Monitor referral activity and surface performance issues
- Coordinate with Email/SMS Manager on referral promotions
- Manage customer-specific Shopify links
- QA checkout flows and offer paths
- Support prepay and promotional offers
- Ensure links used in email/SMS and offline campaigns are correct
- Identify and escalate broken paths or friction points
- Coordinate with Project Manager on priorities and timelines
- Support Email/SMS initiatives with link QA and deployment checks
- Assist with customer-facing operational tasks as needed
- 2–4 years experience in marketing operations or coordination roles
- Comfortable working with review platforms, referral tools, or e-commerce systems
- Strong attention to detail and QA mindset
- Ability to manage recurring tasks and SLAs reliably
- Clear written and verbal communication skills
- Comfortable working in fast‑paced, multi‑location environments
- Highly organized and process-oriented
- Reliable and consistent with follow-through
- Comfortable executing from defined playbooks and instructions
- Proactive in identifying issues before they escalate
- Customer-first mindset
- Review programs run consistently with high branch compliance
- Referral links and offers function without errors
- Shopify and prepay flows remain clean and conversion‑ready
- Fewer customer-facing issues reaching leadership
- Always‑on programs operate without constant oversight
This is an hourly, non‑exempt position. The hourly wage range is from $25.00 - $29.00 per hour depending on experience.
The Perks- Competitive hourly pay
- Job security with promotion opportunities from within
- Referral bonus program
- Affordable health care packages including medical, dental, vision, and life insurance
- Company‑paid short‑term disability and life insurance
- 401K with employer match, 9 company‑paid holidays, paid vacation (up to 1 week accrue), paid sick leave (up to 1 week accrue)
- Team celebrations year‑round
- Entry level
- Full‑time
- Marketing and Sales
- Utilities
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