Tier 1 Helpdesk

Overview

We are seeking a proactive and customer‑focused Tier 1 Helpdesk Support Specialist to provide first‑level technical assistance to end users. This role requires strong communication skills, a solid understanding of Windows environments, and proficiency in Microsoft Office applications.

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Deliver exceptional customer service by actively listening, empathizing, and resolving issues promptly.
• Troubleshoot and resolve basic hardware and software problems, including desktops, laptops, printers, and peripherals.
• Support Windows operating systems, including user account management and basic configuration tasks.
• Assist users with Microsoft Office applications (Word, Excel, Outlook, Teams), including installation and usage guidance.
• Document all interactions and resolutions in the helpdesk ticketing system accurately and timely.
• Escalate complex issues to Tier 2 support when necessary, ensuring proper handoff and communication.
• Maintain knowledge base articles and contribute to process improvements.

• Strong customer service and communication skills.
• Basic knowledge of Windows OS and Microsoft Office Suite.
• Ability to diagnose and resolve common technical issues.
• Familiarity with remote support tools and ticketing systems.
• Problem‑solving mindset and ability to work under pressure.

This is a Contract position based out of Coppell, TX.

The pay range for this position is $16.25 – $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Coppell,TX.

This position is anticipated to close on Jan 10, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at