Technology Delivery Manager

Technology Delivery Manager page is loaded## Technology Delivery Manager locations:
TX, Coppelltime type:
Full time posted on:
Posted Yesterday job requisition :
R9125## Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.## We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
** POSITION SUMMARY
** The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence.
** DESCRIPTION
* *** Duties and Responsibilities**
* ** Program Delivery**  + Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.  + Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.  + Develop and maintain detailed delivery roadmaps and status reports.
* ** Stakeholder Management**  + Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.  + Communicate delivery progress, risks, and mitigation plans to senior leadership.
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* * perational Excellence**  + Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.  + Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.  + Ensure adherence to ITIL practices and governance standards.  + Mentor and guide delivery leads and project managers within the IT operations domain.  

+ Foster a collaborative and high-performance culture.
* ** Risk & Issue Management**  + Proactively identify delivery risks and issues, and implement mitigation strategies.  + Ensure compliance with security, regulatory, and audit requirements.
** Qualifications and Education Requirements
*** Bachelor’s degree or related experience
* 7+ years of experience in IT operations, infrastructure, or service delivery.
* 3+ years in a delivery or program management role within a technology organization.
* Strong understanding of ITIL, Agile, and Dev Ops methodologies.
* Proven experience managing complex, cross-functional technology initiatives.
* Excellent communication and stakeholder management skills.
** Skills, Abilities, and Knowledge
*** Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools.
* Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
* Ability to thrive in a fast-paced, dynamic environment.
* Strong verbal communication skills; strong writing and composition abilities.
* Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
* Strong influencing and negotiation skills; consultative and collaborative work style.
* High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
* Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
* Strong project management capability.
* Self-directed and comfortable working with ambiguity and uncertainty.
* High degree of professional maturity, integrity, ability to maintain confidential data and information.
* High degree of business acumen; strong technical aptitude.
* Strong Microsoft Office skills.
** Additional Information:
** While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove…