Manager - Loss Mitigation; On-Site

Overview

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Manager - Loss Mitigation is responsible for overseeing the day-to-day operation of the department and takes responsibility for producing high volume and high-quality work while adhering to investor guidelines.

• Oversees the day-to-day tasks and performance of Loss Mitigation
• Acts as a liaison with other departments to foster efficiency and high-quality output.
• Undertakes special projects related to departmental activities and performs other duties as assigned.
• Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
• Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions.
• Evaluates job performance continually and provides on-going coaching.
• Maintains, update and create process and procedure documentation for the Loss Mitigation team.
• Prepare weekly/monthly reports and monitor time frames and work performance.
• Directions change within the department. Promotes an attitude of optimism and progress.
• Prepares and presents workflow and results to Senior Management and clients as needed.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy.
• Performs related duties as assigned by management.
• These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 6-8 years’ Loss Mitigation experience
• 3-5 years’ supervisory experience

• Proficient in Microsoft Word and Excel.
• Proficiency in SQL a plus.
• Excellence in consulting and advising customers via telephone and written communication.
• Understanding of collections. Foreclosure, bankruptcy and REO experience preferred.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
• Demonstrated strong skill set for organization and attention to detail.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
• Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales.
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones…