Head of Engineering Operations

About the Role

As the Senior Director of Engineering Operations, you will serve as a key strategic advisor and operational leader to the Head of Engineering. This role is responsible for driving enterprise-wide engineering operational excellence across a diverse portfolio of initiatives—including platform modernization, compliance, infrastructure transformation, and agile delivery enablement. You will lead Engineering Technical Operations with a focus on system resilience, scalability, and continuous improvement, while shaping the operational strategy and governance frameworks that support long-term technology evolution.

You will also be accountable for cross-functional alignment, executive-level decision support, and transformation leadership across Engineering, Product, Infosec, and Architecture. This role demands a high level of technical fluency, organizational influence, and leadership maturity to guide the engineering organization through transformation and growth.

• Define and drive the strategic roadmap for engineering operations in alignment with enterprise technology goals.
• Oversee execution of high-impact programs across infrastructure, tooling, and compliance, ensuring delivery excellence and measurable outcomes.
• Lead cross-functional governance forums to manage dependencies, risks, and escalations across Engineering, Product, Infosec, and Architecture.
• Influence vendor strategy and external partnerships to support transformation and operational maturity.

• Provide executive oversight of Engineering Technical Operations, including systems architecture, infrastructure health, and service delivery.
• Establish and evolve operational KPIs, SLAs, and continuous improvement frameworks across engineering teams.
• Champion technical hygiene initiatives including tech debt reduction, PCI compliance, and vulnerability remediation.
• Build and scale communities of practice for Scrum Masters and TPMs to elevate agile maturity and delivery velocity.

• Partner with HR, Finance, and Engineering leadership on org design, workforce planning, and talent development.
• Lead succession planning and strategic hiring across engineering operations as well as driving alignment on performance calibration principles across engineering in partnership with HR and leadership.
• Foster a culture of accountability, innovation, and operational excellence.

• Prepare executive briefings, strategic recommendations, and board-level updates.
• Drive alignment on resource allocation, budget planning, and investment prioritization.
• Serve as a trusted advisor to senior leadership on operational risk, transformation readiness, and organizational health.

• Lead change management efforts for SDLC transformation, agile adoption, and tooling modernization.
• Develop and execute communication strategies to drive stakeholder engagement and transparency.
• Align engineering operations with enterprise transformation goals, ensuring seamless execution and adoption.

• 18+ years of experience in engineering operations, technology strategy, or enterprise program leadership.
• Proven track record of leading large-scale operational transformations in complex, matrixed environments.
• Deep technical fluency in infrastructure, security, compliance, and agile delivery.
• Exceptional leadership presence with the ability to influence at all levels of the organization.
• Strong analytical, strategic thinking, and communication skills.
• Expertise in tools such as Jira, Service Now, Confluence, and enterprise portfolio management platforms.