Customer Service Supervisor
Listed on 2026-01-27
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Client Relationship Manager
As a Customer Service Supervisor specializing in customer experience and default servicing, you are a customer advocate, team leader, and operational expert rolled into one. You will lead a team of Customer Service Specialists committed to delivering compassionate, compliant, and solutions-oriented support to homeowners navigating through the home ownership journey and/or financial hardships.
This role balances customer‑centric leadership with strategic oversight of the customer experience, collections, loss mitigation, and default servicing activities. You will help foster a culture that centers on the customer, drives team performance, and upholds regulatory excellence – ensuring every homeowner receives a fair, respectful, and meaningful experience.
Responsibilities- Hire, train, and develop a high‑performing team of Customer Service Specialists focused on delivering excellence in both service and compliance
- Provide ongoing coaching, side‑by‑side support, and feedback sessions to elevate team performance and skill sets.
- Foster an engaged, collaborative team culture that celebrates success and encourages continuous improvement.
- Track team and individual performance through KPIs, call data, and reporting tools.
- Motivate team members to exceed service, compliance, and performance targets in a dynamic call‑center environment.
- Contribute to process improvement initiatives to optimize service efficiency and customer satisfaction.
- Lead your team in managing customer
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