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Customer Service Rep Bilingual Customer Success Mgr./ CSM

Customer Experience Lead — Service & Compliance

Job in Coppell, Dallas County, Texas, 75019, USA
Listing for: RoundPoint Mortgage Servicing LLC
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading mortgage servicing company is seeking a Customer Service Supervisor in Coppell, Texas. This role requires a strong advocate for customer experience, overseeing a dedicated team of specialists. You'll be responsible for training, coaching, and fostering a collaborative culture while ensuring compliance and performance targets are achieved. Ideal candidates should have a background in customer service leadership and a commitment to enhancing the homeowner's journey during challenging times.
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