Senior Mortgage Escalations Lead

A leading mortgage service provider in Coppell, Texas, is seeking a De-Escalations Manager to oversee homeowner escalations and ensure customer satisfaction. The ideal candidate will possess strong communication skills, five years of industry experience, and a proven customer service background. They will analyze feedback, manage complaints, and maintain effective relationships across the organization, contributing to improved customer service processes. The role requires agility in a fast-paced environment and strong analytical problem-solving abilities.

Competitive benefits include health insurance and a 401(k) plan.
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