Emergency Dispatcher - 2nd Shift

Emergency Dispatcher - 2nd Shift

Location: Coppell, TX

About the Role: Join Kings III Emergency Communications as a full‑time Emergency Dispatcher – 2nd Shift. No prior dispatcher experience required; extensive on‑the‑job training is provided. Each day you will handle inbound calls from push‑button emergency phones located in elevators, pool areas and other key locations, ensuring rapid response and life‑saving assistance in a safe, supportive environment.

• Respond to testing and emergency calls.
• Answer a high volume of inbound calls from customers and vendors.
• Address inquiries, provide accurate details, and document updates on emergency situations.
• Notify the customer call list of emergent and non‑emergent situations.
• Dispatch the Elevator Company or appropriate authorities when necessary.
• Manage multiple software programs for call handling and team communication.
• Communicate updates clearly and concisely.
• Provide world‑class customer service.
• Follow and abide by our core values.

• High school diploma or GED.
• 1‑year customer service, call center, or dispatcher experience.
• Availability to work weekends, holidays, and the 2nd shift (3:45 pm – 12:15 am).
• Bilingual in English and Spanish preferred.
• Exceptional customer service skills that meet quality standards.
• Excellent oral and written communication and interpersonal skills.
• Exceptional active listening skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Self‑motivated with the ability to work independently and as part of a team.
• Accurately type at least 35 wpm with an accuracy rate of 95 % or better.
• High rate of accuracy and attention to detail.
• Dependable and organized.
• Positive, competitive, and determined attitude.
• A sense of humor is a plus; we like to have fun.

• Medical insurance with 1 HSA and 2 PPO plan options.
• Dental, vision, life, short‑ and long‑term disability insurance.
• 401(k) with company contribution.
• Employee Assistance Program (EAP).
• Company‑paid telemedicine 24/7 access.
• 8 paid holidays plus 1 floating holiday.
• 15 days of PTO accrued in year 1.
• Generous referral bonus program.
• Work‑life balance (a must!).
• Team building, company events, annual meeting and fun nights.
• Relaxed professional dress code.

We provide critical communications services to help people in distress.

• Honesty & Integrity
• Service to the customer above all else
• Do what is right.
• Good enough is not good enough: pursue excellence.
• Encourage individual initiative and growth.

Established in 1989, Kings III is a growing, dynamic company and a four‑time winner of DFW Top Workplaces (2020‑2023). More than 12 % of employees have been with us 10+ years, and 25 % for 5+ years. We value innovation, continuous learning, and improvement across all aspects of our work.

$20.00 – $20.50 per hour.

Kings III is an Equal‑Opportunity Employer and is committed to maintaining a drug‑free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federally, state, or locally protected class.