Guest Relations Representative

Guest Relations Representative page is loaded## Guest Relations Representative locations:
Coppell, TX (Corporate) time type:
Full time posted on:
Posted Yesterday job requisition :
R-1010015
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* Job Description:

** If so, we're seeking a Guest Relations Representative to join our team!

As a Guest Relations Representative, you'll be responsible for managing high-level escalations originating from agencies, the office of the CEO, social media, and inbound calls while maintaining a focus on resolving concerns and recovering the guest experience. You'll conduct comprehensive research to investigate escalations, analyze root causes, and formulate well-structured written responses to guest concerns.

Your role will also involve delivering superior Guest experiences to effectively address billing, technical, and operational-related inquiries.
** SCHEDULE TO BE DETETMINED VIA SHIFT BID. MUST BE AVAILABLE FOR WEEKENDS, EVENINGS AND HOLIDAYS.
***
* Key Responsibilities:

*** Manage high-level escalations originating from agencies, the office of the CEO, and senior leadership team.
* Maintain focus on resolving concerns and recovering the Guest experience.
* Conduct comprehensive research to investigate escalations and analyze root causes.
* Formulate well-structured written responses to guest concerns.
* Deliver superior guest experience to effectively address billing, technical, and operational-related inquiries.
** You will be an outstanding Guest Relations Representative if:
*** You love taking care of our Guests!
* Your ultimate focus is on guest service, promptly answering all Guest calls in a friendly manner to create a great guest experience.
* You enjoy collaborating with store management, operations, marketing, and/or IT department to resolve guest concerns.
* You provide a commitment to delivering exceptional service, resolving complex issues, and upholding the brand.
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* Qualifications:

*** Business coursework preferred or equivalent job experience.
* Ability to exercise good judgment in decision-making and problem-solving.
* Must be teamwork-oriented.
* Excellent time management skills to balance assigned cases as well as take incoming calls.
* Excellent communication skills, both verbal and written.
** The “Musts”:
*** Able to multitask and prioritize.
* Holds self-accountable for high personal and professional standards of conduct.
* Must love our brand, champion our culture, and support our team!

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
* Exclusive discounts on food and games at Dave & Buster's.
* Paid Time Off (PTO) that increases with tenure.
* 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
* Livongo, Surgery Plus, and Telehealth benefits
* 401k with company match following 6 months of employment.
* Buster’s Legacy Fund (Support Team Members during difficult Times)
* Employee Assistance Program (EAP) Offerings.
* Work out facility on-site.
* Employee Power Card | Free Video Games.
* We work hard, play hard and have FUN!
** Salary Range:
** We are an equal opportunity employer and participate in E-Verify in states where required.
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