Merchant Specialist

Position: Merchant Performance Specialist
Description

We are currently looking for the right

Merchant Performance Specialist

to join our Team!

$19.00 to $21.00 per hour

What makes an AFF Merchant Performance Specialist:

• The Merchant Performance Specialist role is responsible for engaging with existing American First Finance merchants by telephone to drive additional utilization and/or performance improvement. This position works directly with merchants, sales representatives, technology partners, and internal resources key to the merchant relationship. The Merchant Performance role is fundamentally a relationship focused position that requires a high level of customer service, communication, and a solutions-oriented approach to problem solving.
  
  This role is faster than average pace, and requires an efficient, ambitious individual who is both team-oriented and capable of working independently.
• Deliver a first-class customer experience that represents AFF's Core Values!
• Someone who is passionate about personal and organizational success!

What we offer:

• Competitive Compensation!
• Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
• High-growth organization with advancement opportunities!
• Diverse, Collaborative, & Fun Work Environment!

Roles and Responsibilities:

• Provide exceptional service and prompt attention to all inbound communications from merchants.
• Perform a variety of outbound calls to existing merchants to drive utilization and performance.
• Document all work in Sugar CRM, capturing all relevant details of the interaction with a merchant.
• Provide American First Finance management with accurate feedback from merchant interactions.
• Prioritize workload in order to provide an efficient experience to our merchant partners.
• Accurate and timely resolution of requests received through Sugar CRM for existing merchants.
• Executing and managing "updated" agreements for merchants according to the new terms offered.
• Expert knowledge of product/program terms in order to offer solutions-based problem solving.
• Expert knowledge of merchant settings so all merchants are maintained in an "optimized" manner.
• Update merchant settings with each change in contact, banking, or risk information.
• Assist in scheduling merchant training when a training opportunity is discovered.
• Assist in management of merchant relationship regarding dealer receivable balances.
• Administration and implementation of merchant incentive programs.
• Facilitate funding support requests from existing merchants.
• Perform other duties as assigned by supervisor.

Qualifications:

• High School diploma: additional qualifications will be a plus.
• Minimum of 3 years' experience in Operational background with a finance Operation or experience in Financial Services/Merchant Services industry in an operational or account management capacity.
• Skilled in Microsoft, specifically Outlook, Word, and Excel.
• Excellent time management and organizational skills.
• Excellent verbal and written communication, and analytical skills.
• Persuasive and goal-oriented.
• Strong process and detail orientation.

Bonus Skills:

• College Degree
• Bilingual English and Spanish
• Experience in a Tele-Sales role
• Previous experience in consumer finance
• Previous experience in Dealer retention and relationship management

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

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First Cash Holdings, Inc. is an Equal Opportunity Employer

First Cash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, First Cash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or  Ext.

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