Director, Product Management

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Director, Product Management will drive the development of innovative mortgage and lending AI solutions that transform application, underwriting, processing, post-close and servicing workflows. This role is execution-focused and centers on embedding Generative AI, NLP, OCR, and RPA into core mortgage processes to deliver automation, compliance, and operational efficiency  a key member of our growing organization, you will manage the product lifecycle from strategic planning to execution, collaborating with cross‑functional teams to define, prioritize, and deliver product roadmaps that align with business goals and customer needs.

The ideal candidate will have a strong background in B2B SaaS, fintech, or lending, with a proven track record of successfully launching and managing products.

Director-level executive responsible for AI‑powered mortgage product strategy and execution.

• Product Strategy & Vision:
  • Develop a comprehensive product strategy that aligns with company objectives and customer needs.
  • Define and prioritize the product roadmap, ensuring alignment with business goals and market opportunities.
  • Conduct market research and competitive analysis to identify trends, opportunities, and potential gaps in the product portfolio.
• Product Lifecycle Management:
  • Lead the product development lifecycle from ideation and design through to development, launch, and ongoing iteration.
  • Create detailed product requirements and user stories, working closely with engineering, design, and operations teams.
  • Monitor progress against development timelines and ensure products are delivered on time and within scope.
• Cross‑Functional
  
  Collaboration:
  • Collaborate with engineering, marketing, sales, and customer support teams to ensure successful product launches and enhancements.
  • Act as a liaison between technical teams and business stakeholders to translate customer needs into actionable product features.
  • Foster a culture of collaboration and open communication across teams to drive efficiency and effectiveness.
• Stakeholder Management & Customer Focus:
  • Engage with internal and external stakeholders, including customers, partners, and leadership teams, to gather feedback and drive product improvements.
  • Understand customer pain points, use cases, and workflows to ensure the product delivers value and solves real problems.
  • Host regular stakeholder meetings and provide updates on product progress, key milestones, and next steps.
• Data‑Driven Decision Making:
  • Define and track key performance indicators (KPIs) to measure product success and customer satisfaction.
  • Use data analytics and user feedback to inform product decisions and iterate on features post‑launch.
  • Proactively identify and resolve product issues, leveraging metrics to determine areas of improvement and optimization.
• Market Research & Competitor Analysis:
  • Stay up to date with the latest market trends, regulatory changes, and competitive products in the mortgage/lending software space.
  • Analyze competitor offerings to differentiate the product and maintain a competitive edge.
  • Use insights from research to identify new product opportunities and enhancements that meet evolving customer needs.
• Continuous Improvement &
  
  Innovation:
  • Constantly seek opportunities to improve product management processes and tools to enhance the efficiency and effectiveness of the team.
  • Promote a culture of continuous learning and improvement, encouraging team members to innovate and experiment with new ideas.
  • Keep the product development process agile, flexible, and responsive to changing market conditions.
• Performs related duties as assigned by management.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 9+ years of experience as a Product Manager, preferably in B2B SaaS, fintech, or financial industries with 2+ years in a leadership role.

• Proven success in managing full product life cycles from…