Breakdown Specialist; Cox Automotive Fleet Clients Solutions Delivery

Employer Industry: Automotive Services

Why consider this job opportunity

• Competitive salary with top-notch bonus/incentive plans
• Exceptional work-life balance with flexible time-off policies
• Comprehensive healthcare options for individuals and families
• Generous 401(k) retirement plans with company match
• Professional development and continuing education opportunities
• Additional perks such as pet insurance and employee discounts

• Coordinate and manage logistics of fleet operations, ensuring timely maintenance and repairs of vehicles
• Assess and assign all open events for service
• Verify proper authorization for dispatching service events
• Assign appropriate service providers for requested repairs and communicate estimated arrival times to customers
• Address problems and customer inquiries as they arise and inform supervisors of any delays

• High school diploma or GED and 3 years of experience in a related field (dispatching for breakdown and/or medium to heavy-duty vehicle maintenance)
• Strong knowledge of dispatching and multitasking
• Alternative combinations of education and experience may be considered (e.g., advanced degree or certification in Medium/Heavy Duty Truck Technology or 5 years of related experience)

• Degree in a related discipline or industry experience

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