Agent Lead

As the Agent Experience Lead, you will serve as the vital Rocket Close liaison responsible for business development and ensuring the success and satisfaction of agents, support members, and customers in the Oregon market. You will build strategic relationships, drive new title and escrow business growth, and deliver exceptional customer experiences while representing our products and services with passion and expertise.

Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback.

• Take a leadership role in and assume responsibility for establishing relationships with assigned accounts.
• Develop long-term strategic account plans that identify potential business opportunities, define goals, and require resources.
• Demonstrate personal initiative to understand changing market conditions, assigned client segments, and evolving client needs.
• Triage and address any possible issues at closing.
• Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest.
• Participate in new market launch responsibilities such as training agents, transaction coordinators, and listing coordinators on how to work with Rocket Close.
• Work closely with the Rocket Close Director of Market Operations and Closing/Title Team members to deliver the best possible customer experience.
• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS, and survey results to gauge customer satisfaction and drive exceptional customer service to agents, clients, and vendors on every file from start to finish.

• 3-5 years of experience in Real Estate, Title & Settlement or Sales.
• Fire:
  You don’t stop until the work is done. 99% done is half done.
• Creativity:
  You think outside the box to come up with brand-new ideas, with strong customer empathy.
• Communication
  
  Skills:
  
  Advocating for your department and sharing findings and recommendations, coaching team members, and inspiring others.
• Leadership:
  You see opportunities, not problems, and keep your cool under tight timelines.
• Tech-savvy:
  You’re comfortable with technology and learn new programs quickly.
• Talk the talk and walk the walk:
  You speak fluently, convincingly, and act in accordance with your words.
• Ability to quickly assess the personalities and needs of all parties present at settlement; enjoy engaging to support new business opportunities.
• Current Title Producer’s License or Sales License (if required per state).
• Dynamic, engaging, and outgoing personality with a customer-first approach.
• Thrive in a multi-tasking, priority-shifting environment.
• Entrepreneurial, problem-solving spirit.

Our team members fuel our strategy, innovation, and growth, so we ensure the health and well-being of not just you, but your family, too. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

Simply put:
We’ve got your back. Check out our full list of Benefits and Perks.

Rocket Close is a leading national provider of title insurance, property valuations, and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits, and the chance to work with leading industry professionals.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C., and Washington candidates only: the compensation for this position is $80,000.00–$. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401(k) retirement plan, and paid-time off. For more information regarding these benefits, visit here.

The information regarding compensation and other…