Senior Manager, Strategic Accounts -.org

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

Join the team as Twilio’s next Senior Manager, Strategic Accounts on our Twilio.org team!

This position is needed to lead our growing Strategic Sales team supporting our Social Impact customers to deliver life changing services with Twilio. The right person for this role is a go-getter who wants to develop and identify new revenue opportunities with existing enterprise logos in the not-for-profit, healthcare, and social impact space.

As a sales leader, you will be managing and developing a global team of quota‑carrying AEs. You will participate and lead in client meetings as well as work cross‑functionally with stakeholders and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on the sales process.

In this role, you will report on sales activity and forecast to senior sales management.

In this role, you’ll:

• Support the successful sale of multi‑product solutions to existing customers
• Retain and grow existing revenue through strategic account management
• Generate new pipeline through cross‑sell & up‑sell motions
• Collaborate with your AEs and cross functional business partners to land complex deals and advance relationships with the C‑Suite.
• Run a daily/weekly/monthly operating cadence that drives accountability and supports achievement of quarterly revenue and sales targets.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable selling a platform solution and experience in the Contact Center or cPaaS space is helpful.
• Customer‑focused and metrics driven with a track record of coaching & developing account executives.
• Experience hiring senior/enterprise‑level account executives and staying on top of performance management.
• Ability to navigate complex organizations as well as plan and execute EBRs.
• Our champions & contacts are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners so you must love talking to all different types of customers

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30‑40% travel is anticipated to help you connect in‑person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington…