Associate Account Director, Enterprise

Employer Industry: Technology and Software Solutions

• Salary up to $125,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with a dynamic team focused on customer success
• Commitment to diversity and inclusion in the workplace
• Hybrid work model offering flexibility

• Drive retention and operational excellence by managing critical retention and administrative processes
• Own the small-dollar renewal pipeline, managing the full renewal sales cycle for a dedicated portfolio
• Serve as the primary point of contact for routine customer inquiries related to billing and operational support
• Collaborate with senior Account Directors to assist with strategic tasks and account management
• Proactively monitor customer health metrics and flag potential risks to senior team members

• 1-4 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment
• Highly organized, process-driven, and eager to build a career in Enterprise SaaS sales
• Strong written and verbal communication skills for direct client interaction
• Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace
• Demonstrated ability to manage multiple priorities and maintain exceptional attention to detail

• Experience in a similar role within the technology or software industry
• Proven track record of successfully managing customer relationships and renewals
• Strong problem-solving skills and ability to handle complex administrative processes
• Interest in learning about enterprise sales cycles and strategies
• Ability to thrive in a fast-paced, team-centric environment

#Technology Jobs #SaaS #Account Management #Career Growth #Diversity And Inclusion

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