Clinical Account Manager

Clinical Account Manager

The primary function of the Clinical Account Manager is to achieve incremental sales growth and net hearing instrument revenue while building and servicing business relationships within large medical clinics or large contract accounts. Product training, account partnership, the overall customer experience, and YTD reporting for strategic planning purposes will be a key focus within this position.

This role is primarily focused on supporting large, integrated healthcare systems and medical group partners in Northern California and surrounding regions. The successful candidate will ideally be based in Northern California, within driving distance of the majority of clinics they will support, to enable regular in-person training, relationship building, and onsite clinical support.

• Consistently achieving sales quotas on a monthly, quarterly, and annual basis.
• Building and maintaining account relationships to solidify a longstanding working partnership.
• Serve as the primary clinical and training partner for large, integrated healthcare systems and multi-site medical group partners within the assigned region.
• Spend a significant portion of time in Northern California supporting clinics through onsite training, strategic meetings, and relationship development.
• Identifying customer service issues, such as remake/repair issues, turnaround times, lowering return for credit rates, and gathering new competitive information.
• Preparing an annual territory business plan. The plan should be reviewed and updated quarterly with the Senior Executive Director. The business plan should include:
  • Sales growth coincides with corporate goals.
  • Appropriate zoning of customer base in region
• Work with the Medical Channels team in large network accounts across the country to complement training needs, clinical support (virtual or in person), and solidify new provider onboarding processes.
• Clinical lead for training needs in strategic partners and “house” accounts.
• Train strategic partnerships and their clinicians at product launch.
• Analyze weekly sales reports and formulate action plans with sales counterparts to increase Points of Sale (POS) and Share of Wallet (SOW).
• Travel to and visit strategic partner headquarters for onsite product training, strategic meetings, and QBRs.
• Take on account management role with house accounts that are not covered by traditional territory sales force.
• Successfully introduce and establish new products to both strategic partners and target clinics.
• Coordinate and train clinicians to fit GN’s full product portfolio, using ReSound’s software-based programs. Provide GN ReSound software and hardware support to existing accounts as needed.
• Developing effective communication/platform and presentation skills to convincingly present/sell ReSound products.
• Completing appropriate sales and corporate reporting requirements in a timely fashion.
• Maintaining proper professional standards of behavior and decorum as a representative of the company when communicating with customers and co-workers, while representing GN Resound at national, regional, and state professional meetings.

• Excellent computer skills; proficiency using Excel, PowerPoint, Word, and Customer 360 for reporting purposes.
• Experience with database management, in compliance with HR policies, company and department procedures.
• Excellent follow-up and proactive communication skills.
• Meet all performance and behavior expectations outlined in the company performance appraisal and/or those communicated by management.
• Perform responsibilities as directed. achieving desired results within expected periods and with a high degree of quality and professionalism.
• Follow safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential company information.

• Experience:
  • 3+ years in an outside…