Territory Account Representative - Southern California

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

“Drive Growth. Build Relationships. Own Your Territory.”

Join our team as a Territory Account Representative and take charge of a dynamic region where your expertise makes an impact. You’ll develop strong client partnerships, uncover new opportunities, and deliver solutions that help businesses thrive. If you’re passionate about sales, motivated by results, and ready to grow your career, this is your chance to lead the way.

• Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
• Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
• Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
• Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer‑specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
• Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
• Partner with Logistics and Operations teams to reduce service failures, identify cost‑saving opportunities, and improve supply chain efficiencies to deliver value to customers.
• Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
• Conduct on‑site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
• Where required, lead on‑site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer‑facing quality processes.
• Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

• Individuals will need to be based in Southern California to be considered
• Position Overview
  • Territory Account Representative is responsible for delivering seamless and exceptional customer quality experience from contract acceptance through to strategic partnership. This role serves as the primary quality advocate in the field, ensuring that third‑party vendors are held accountable for delivering products that meet or exceed quality standards.
  • This position owns the end‑to‑end product quality journey—from the service center to the customer’s hands—by proactively managing quality assurance, resolving issues swiftly, and fostering strong customer relationships. Through the execution of a robust quality program, the representative identifies and implements solutions and services that align with customer expectations and business goals.
  • Success in this role is measured by improvements in customer satisfaction, retention,…