Renewal Specialist

Why consider this job opportunity:

• Salary up to $36 an hour
• Opportunity to drive process improvements and shape the renewals strategy
• Collaborative, innovative, and growth-oriented work environment
• Work with cutting-edge technology in the identity governance space
• Be part of a fast-growing, innovative company with global reach
• Competitive compensation, equity, and benefits

• Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals
• Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers
• Engage proactively with customers 90-120 days prior to subscription expiration to review renewal options and secure commitments
• Identify upsell, cross-sell, and co-terming opportunities during the renewal process
• Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals

• 2-3 years of experience in SaaS renewals, sales operations, customer success, or account management
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.)
• Excellent communication and negotiation skills, with the ability to influence customer decision-making
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, Net Suite, or similar

• Experience working in cybersecurity, identity management, or enterprise software environments
• Familiarity with global regions (EMEA, APAC, LATAM) and renewal practices across those markets
• Bilingual (English/Spanish or other languages) is a plus
• Bachelor’s degree in Business, Finance, or related field

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.