Senior Social Media Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Join the team as Twilio’s next Senior Social Media Manager.

This position is going to be critical to the next phase of Twilio’s social program where we rewrite the rules of B2B social media. The right candidate should firmly believe B2B marketing doesn’t have to suck – and know how to put personality, humor, and humanity into everything we publish.

We’re looking for a storyteller who creates original, compelling content that builds community and ultimately grows awareness and consideration of Twilio. We want someone who writes with clarity, creativity, and confidence – and isn’t afraid to test bold new ideas. This person should be fluent in short-form video and know how to make an audience feel something.

We’re looking for someone who knows how to stop the scroll.

The right person is also as operationally sharp as they are creative – someone who can dream big and keep us moving with process, structure, and follow-through.

If this ^^ describes you, send us your resume (creative, non-standard ones encouraged!) along with:

A draft of a social media post (choose your channel) pitching why you should be Twilio’s next social hire.

• Lead campaign and content strategy across our major launches, integrated campaigns, brand moments, and tentpole events.
• Manage our social channels — including Linked In, Instagram, Facebook, and X — and help us launch and grow our Tik Tok presence.
• Help build and manage Twilio’s influencer and creator program.
• Own social analytics, reporting, and competitive insights that shape future strategy.
• Execute our editorial calendar and ensure everything we post shows up with personality and purpose.
• Create processes that keep our team organized as we grow.
• Engage and grow our community daily – from developers to decision makers.
• Create original, engaging social content for Twilio’s top executives that reflects their authentic voices.
• Use data to prove our bets are paying off — and tell the story behind the numbers.
• Constantly experiment and test new tactics to reach new audiences.
• Contribute to Twilio’s mission of building the world’s leading customer engagement platform — by showing what’s possible with it.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Has 5+ years experience managing brand social.
• Can express complex thoughts or ideas in 100 characters or less.
• Thinks outside the box and communicates ideas clearly.
• Uses data and analytics to create strategy.
• Proven success driving engagement
• Loves building community — and knows how to make people care.
• Brings energy, curiosity, and a sense of fun to the work.
• Is organized and good at creating clarity and process while operating in a fast-moving environment.

• Experience with live video, graphic design, AI/LLM tools and social management tools, including (but not limited to):
  Google Workspace, Canva, Sprout, Everyone Social, Adobe.
• Experience partnering with executives on social content.
• Has worked on B2B brand social.
• Experience managing managing client accounts on the agency side, or experience managing a creative agency.

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and…