Operations Engineer

What is Perfect Serve?

Perfect Serve offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. Perfect Serve is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

Perfect Serve is in search of a talented Operations Engineer to aid in the development and implementation of our cloud capabilities. The ideal candidate will possess extensive experience with cloud-based infrastructure, particularly with AWS, along with a strong understanding of emerging technologies, platforms, and applications. This role demands the ability to tailor these technologies to enhance our business's security and efficiency.

The ideal candidate will have a strong understanding of traditional data‑center technologies with relevant support experience.

• Advanced understanding and experience supporting SaaS platforms
• Strong proficiency in Terraform and Infrastructure as Code development
• Experience managing and supporting cloud platforms such as AWS
• Analyze complex system behavior for security vulnerabilities and performance issues
• Participate in the Operations Engineering 24/7 weekly on‑call rotation (after on‑boarding)
• Make meaningful contributions to improve the system health and availability

• Extensive experience with the Windows Server platform and services (AD, DNS, GPO, PKI, etc.)
• Proven system management capabilities including automation of software upgrades, patch management, and troubleshooting experience
• General knowledge of supporting web application farms, load balancing, and CI/CD deployments
• Ability to work closely with peers and team members collaboratively
• Excellent verbal and written communication skills

• Completion of a degree or certification in a related field or equivalent experience
• Configuration Management and Infrastructure as Code experience
• Experience deploying services to AWS using Terraform, Ansible or similar
• Knowledge of MS SQL Server cluster administration
• Bonus:
  Experience deploying Docker containers and orchestration through Kubernetes clusters

We have a unified and experienced team unlike one you’ve worked with before. We challenge ourselves to find the best industry standard solutions for our platforms we maintain. We are collaborative and your voice will be heard. Our most junior engineer has the same voice as our most experienced engineer.

Given the amount of pressure and workload our team handles, it stands to reason that our team supports each other. We also recognize the stress this position brings and have a flexible schedule, including making it easy to take time off. We know that personal appointments come up, and we will do everything we can to support you with last minute conflicts.

We truly embrace what it means to be on a team. We fail as a team and we succeed as a team.

Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.

We offer a salary range of $110,000–$140,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency.

If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

Perfect Serve offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. Perfect Serve’s cloud‑based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.