Sr. Director, Operations

Overview

Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is $165,000 - $185,000 plus incentives

To drive fulfillment of our strategic goals, the Senior Director of Operations will play a pivotal role in driving Transcat’s operational excellence and strategic growth. The Senior Director will oversee a diverse range of operational functions. The primary responsibility of this position is to optimize operational efficiency, reduce costs, ensure quality, and enhance customer satisfaction while ensuring alignment with the company's overall strategic goals.

Accountabilities and Essential Responsibilities

• Strategic Leadership: Develop and implement comprehensive operational strategies that support the company's long-term vision and goals
  • Increase the adoption of strategic objectives driving improved retention, e.g., automation improving productivity and throughput, ease of doing business improving customer intimacy and satisfaction, and expanding capability in sourcing TMS and improving TAT
• Operational Excellence: Lead initiatives to streamline processes, ensure quality, reduce costs, and improve overall operational performance
  • Ensure ethical conduct and rigorous quality accreditations
  • Understand and drive business metrics and performance measurements ensuring effectiveness and achievement of targets/goals
  • Justify and allocate resources to enable fulfillment of organic growth, retention, productivity, and profitability goals
  • Maintain knowledge of requirements and procedures affecting the business and ensure company policies, procedures, and reporting comply throughout the operation
  • Develop and deploy formalized project management tools and process. Act as the tollgate for projects ensuring requirements are properly defined and meet strategic goals
• Team Management and Leadership: Build, develop, and lead a high-performing team of operations professionals
  • Leaders developing leaders: increase accountability and openness to challenge team and peers to be “Best in Class”
  • Coach and mentor Directors and Regional managers to drive profitability, team cohesion, and service metrics
  • Ensure Directors, Regionals, and local management are systematically developed, are effective in their roles and meet the expectations of customers, employees, and the company
  • Maintain regular follow ups and meetings with team members to determine progress in meeting goals and objectives of service delivery, customer satisfaction, and profitability
  • Effectively ensure the proper utilization of support functions
• Performance Management: Establish key performance indicators (KPIs) and track progress to ensure operational objectives are met
  • Develop team members in management skills, tools, accountability, and ability to clearly articulate/report on drivers for their labs/teams
• Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with relevant requirements
• Business Acumen/Financial Management: Oversee operational budgets, manage costs, and drive revenue growth
  • Driv…