Delivery Lead, France, Northern, and Europe

Overview

Delivery Lead, France, Northern, and Central Europe

ABOUT CONTEXT

Context is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.

Context is a B-Corp and a long-standing company founded in 2003. We have been backed by growth equity since 2017.

Delivery Lead, France, Northern, and Central Europe

LOCATION:

Remote role, based out of France or Germany

Salary: commensurate with experience in the travel or hospitality industry

Context is looking for a dynamic and commercially-minded leader to join our Delivery team and grow our business and operations in France, Northern, and Central Europe. The Director Lead, France, Northern, and Central Europe role is a key member of our senior leadership team, and is responsible for visioning and executing the overall regional strategy, which includes:

• curating a portfolio of commercially compelling experiences,
• sourcing, building, and nurturing a dynamic community of experts,
• securing local partnerships (venues, restaurants, tickets, car services, etc) to enhance the region’s operations
• expanding our presence beyond our current destinations into net new destinations across Northern, Central, and Eastern Europe, including potentially the Nordic region and the Baltic States

You will be responsible for the successful end-to-end delivery of all our France, Northern, and Central Europe experiences and will oversee all the associated operational functions including client experience, expert community, fulfillment, and portfolio development.

In this role, you will report to the Vice President of Global Delivery. You will also work closely with all of our other senior leadership team members across Europe, the Americas, and Asia-Pacific.

Regional strategy

Vision and execute against regional strategy to drive brand loyalty, growth, and profitability.

The Regional Director role is directly responsible for the following activities:

Commercial

• Proactively identify and cultivate high-value commercial partnerships with local businesses, luxury hotels, tour operators, DMCs, and travel advisors to drive direct bookings and premium experience offerings.
• Develop and implement revenue-generating initiatives, such as co-branded experiences, upselling opportunities, and cross-promotions with regional partners to maximize per-guest spend.
• Develop and work with Go-To-Market team to implement merchandising strategies that address customer needs and desired outcomes
• Hit monthly sales and profitability targets
• Represent Context at industry events, networking forums, and tourism boards to establish the brand as a preferred partner for exclusive, high-end travel experiences in the region.

Portfolio

• Identify portfolio gaps and unique commercial opportunities based on research, source-market demand, and macro trends
• Understand regional competitive landscape, ensure portfolio is priced competitively and to meet overall company objectives
• Ensure sales and marketing teams understand the depth and breadth of regional portfolio and expert network

Venue, Vendor + Supplier Relationships

• Seek out opportunities for building new relationships with on the ground venues, vendors & suppliers; nurture and maintain those relationships as we scale and grow the region.

Supply

• Inform regional supply strategy, including expert recruitment and offboarding, prescheduling, tour assignment distribution, and venue ticket inventory

Experts

• Nurture expert engagement through community events, training, and 1:1 relationships
• Establish tour distribution strategy by destination to meet individual and regional targets
• Understand the regional landscape for competitive guide fee requirements and establish strategy to ensure Context is current

Client Experience + Operations

• Understand and address frequent on-the-ground challenges for customers
• Activate best-in-class client experience and operations by providing destination-specific training and…