Director, Provider Solutions Business Development

Overview

Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network. This role will champion customer-centric innovation and drive transformative initiatives across the organization, ensuring that the company remains the trusted leader in the optical industry. Will interface with all major functions in order to align strategy, optimize service delivery, and elevate the company’s value in a complex and highly competitive industry.

Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industry

Implement strategies designed to influence the competitive markets in which doctors operate

Develop and execute a tailored, comprehensive customer experience strategy that differentiates the company in the optical industry

Lead efforts to deeply understand and serve the needs of key stakeholders

Build and lead high-performing customer-facing teams that deliver consistency, personalization, and value across channels

Serve as a key strategic advisor on customer engagement, experience design, and operational alignment

Partner with other teams to align on value-added services for providers

Drive integration across multiple business units

Partner with Program development teams, Marketing, and Supply Chain to optimize sales and marketing initiatives that drive provider engagement and revenue outcomes

Ensure alignment between programs, products, initiatives, and customer expectations to create a seamless provider experience

# LI- DNI

Drive innovative initiatives within the provider network through cross-functional teams, driving provider engagement models and multi-channel customer support

Champion innovation for our provider customer experience through technology, data insights, programs, and product placement

Evaluate and implement forward-looking business needs that improve provider engagement and revenue

Build scalable systems to capture and act on customer insights and feedback

Lead continuous improvement initiatives in collaboration with senior leadership across the enterprise to exceed customer expectations and drive strategic enterprise goals

Provide regular briefings to senior management on customer-related trends, risks, and opportunities

Represent the company as a thought leader at key industry events, key stakeholder meetings, and provider summits/conferences

Typically has the following skills or abilities:

• Bachelor’s Degree in Business or related field, or equivalent experience;
  Minimum of 2 years of experience related to functional area
• Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• Strong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industry
• Strong knowledge of the optical retail business
• Strong leadership skills and team-building capabilities
• Demonstrated capability to manage large teams of people
• Advanced written and verbal communication, influencing, and problem-solving skills
• Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict
• Demonstrated ability to balance customer needs & corporate objectives
• Demonstrated track record in driving successful teams
• Demonstrated ability to build relationships with key decision-makers and industry leaders
• Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders
• Ability to analyze business and drive results
• Strong attention to detail, organizational and customer service skills; excellent presentation skills
• Strong business aptitude and problem-solving skills
• Strategic skills to support envisioning work, planning, and forecasting
• Ability to travel up to 50% of the time
• Creates and delivers information at an appropriate level for audience, including presentations and status updates
• Gains needed support from key stakeholders to lead and manage changes to successfully execute the programs
• Ability to regularly exercise discretion and independent judgment in the performance…