Operations Manager; Onsite - Washington, DC

Employer Industry: Outsourced Digital Services and Customer Experience

• Opportunity for career advancement and growth within the organization
• Inclusive and supportive work environment
• Commitment to employee well‑being with comprehensive benefits packages
• Engage in innovative problem‑solving to enhance customer experience
• Work in a dynamic sector with diverse client relationships
• Open and flexible schedule to accommodate client needs

• Manage day‑to‑day business operations for roadside assistance, overseeing a team of up to 50 FTE
• Serve as the primary point of contact for client relationships, providing performance updates and conducting business reviews
• Ensure KPIs are consistently met while fostering employee retention and performance management
• Collaborate with team leaders to equip staff with necessary skills and knowledge
• Coordinate with the Learning Experience Team to enhance the development of the Roadside Assistance Team

• Minimum of 2 years of experience managing supervisors with established KPIs
• At least 1 year of client management experience
• Excellent communication and presentation skills
• Proven ability to scale operations and drive performance management
• Flexibility in scheduling to meet client needs

• Bachelor's degree in business administration or management is a plus
• Experience in strategic planning and process improvement
• Knowledge of risk management and stakeholder management

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.