Senior Customer Success Manager, Enterprise; England

Overview

• Employer Industry: Cybersecurity SaaS
• Base salary up to $164,000
• Eligible for bonuses and restricted stock units (RSUs)
• Opportunity for career advancement and growth within the organization
• Collaborative work environment with cross-functional teams
• Chance to work closely with executive-level clients and influence strategic decisions
• Ability to make a significant impact on customer satisfaction and retention

• Serve as the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention
• Schedule, prepare, and deliver Business Reviews to demonstrate ROI leading to renewals and expansions
• Increase customer adoption of key platform features and best practices to ensure satisfaction and growth
• Build and maintain strategic relationships with customers, acting as a trusted advisor
• Collaborate with internal teams to address customer needs and ensure successful outcomes

• 5+ years of experience in a Customer Success Manager (CSM) capacity, with 6+ years in an enterprise SaaS product support environment
• Strong experience building executive-level relationships, particularly with CISO’s and CIO’s at Fortune 500 companies
• Excellent analytical, organizational, and communication skills
• Proven ability to drive customer adoption of product features and best practices
• Bachelor’s degree in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent experience

• Experience with Internet and networking technologies, including email security products
• Proficiency in using case management systems and CRM tools (e.g., SFDC, JIRA)
• Strong technical troubleshooting skills and experience in support or sales engineering roles
• Ability to effectively manage customer health and proactively address potential issues

#Cybersecurity #Customer Success #SaaS #Career Opportunity #Competitive Pay