IT Configuration Management Analyst

Employer Industry: Technology Solutions for Business Growth

• Salary up to $141,500
• Potential eligibility for bonuses and commissions
• Comprehensive health insurance (medical, dental, vision) and retirement savings plan
• Paid time off and additional employee benefits
• Opportunity to work remotely with a hybrid model available in specific locations
• Commitment to fostering a diverse and inclusive workforce

• Maintain and improve CMDB data accuracy, completeness, and consistency within Service Now
• Monitor and remediate CMDB health issues, including duplicates, stale records, and broken relationships
• Support CI lifecycle processes such as creation, updates, and retirement
• Partner with ITOM, ITAM/SAM, and endpoint teams to align discovery and data ingestion sources
• Document CMDB standards, procedures, and data definitions

• Bachelor’s degree in IT or a related field
• Minimum of 5 years of experience working with CMDB data in Service Now
• Strong understanding of Service Now CMDB structure and CI classes
• Experience with ITIL-based processes (Incident, Change, Problem)
• Strong attention to detail and documentation skills

• Experience with Service Now ITOM Discovery or Service Mapping
• Exposure to ITAM, SAM, or HAM data models
• Proven ability to analyze and improve data quality
• Experience supporting cross-functional teams in a technical environment

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