Manager, Customer Success APAC

About Security Scorecard:

Security Scorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, Security Scorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting;

making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace," by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, Security Scorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing "forward-thinking employers for their unwavering commitment to employee engagement."

Security Scorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

The Security Scorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day.

Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value.

The Manager, Customer Success will play a pivotal role in helping our customers transform the way they assess security risk by leading and scaling a high-performing team. In this leadership position, you will focus on mentorship, operational excellence, and strategic growth for your team. Success is measured by the aggregate retention and growth of your team’s accounts and the career progression of your direct reports.

The Security Scorecard Customer Success team does more than manage relationships; we partner with organizations to understand their unique challenges and help them operationalize our platform to become more secure. As a Manager, you are the architect of that success—ensuring your team has the tools, coaching, and strategic direction to deliver world-class value.

Team Leadership & Development:
Recruit, onboard, and coach a team of Customer Success Managers (CSMs). You will be responsible for their professional growth, performance management, and day-to-day guidance.
Operational Excellence:
Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores.
Strategic Escalation Point:
Serve as the senior point of contact for critical customer issues. You will step into high-stakes meetings to provide executive presence and help navigate complex roadblocks.
Cybersecurity Advocacy:
Ensure your team remains at the forefront of cybersecurity trends, third‑party risk management (TPRM), and platform best practices to provide consultative value to our customers.

Cross-Functional Collaboration:

Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap.
Process Optimization:
Identify gaps in the customer journey and develop scalable playbooks to improve the "Security Scorecard experience" across your team’s entire book of business.

Leadership Acumen:
Proven experience in managing or mentoring people. You should be passionate about building cultures of accountability and empathy.
Security & Technical Depth:
An understanding of cybersecurity practices and the ability to engage in technical discussions while translating value for senior decision-makers.
Consult…