Senior Manager, Customer Success Enablement

Employer Industry: SaaS for the Restaurant Industry

• Salary up to $174,000
• Ability to work remotely or in a hybrid setting
• Comprehensive medical benefits and 401k with matching
• Unlimited PTO plus company holidays
• Opportunities for career advancement and professional growth
• Engaging and collaborative work environment focused on innovation

• Design and deliver enablement programs for Customer Success and Support roles to drive retention and growth outcomes
• Collaborate with leadership to develop coaching frameworks that enhance performance and sustain behavior change
• Define and monitor success metrics to continuously improve enablement programs and demonstrate business impact
• Promote consistent tool usage and workflow execution in relevant CS technologies through training and job aids
• Manage role-based onboarding and learning paths to accelerate time-to-impact for new hires

• 7+ years of experience in Customer Success Enablement or Revenue Enablement roles
• Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue environments
• Experience utilizing data and metrics to guide enablement impact and improvement
• Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad
• Proven ability to deliver measurable training, coaching frameworks, and scalable programs

• Strong cross-functional collaboration and execution skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with developing scalable enablement assets such as playbooks and eLearning modules

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.