More jobs:
US- Product Support Lead
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-06
Listing for:
PointClickCare
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Employer Industry: Health Technology
Why consider this job opportunity- Salary up to $105,000
- Performance-based bonus of 10%
- Comprehensive benefits starting from Day 1, including retirement plan matching and wellness support programs
- Flexible paid time off and parental/caregiver leaves
- Opportunities for continuous development and employee recognition
- Work in a collaborative environment that values innovation and employee input
- Lead efforts to improve support for healthcare software applications and act as a subject matter expert for the customer support team
- Collaborate with the Product team to identify enhancements that improve operational support
- Transition product releases to the Customer Support Team, providing training and creating knowledge articles
- Conduct investigations into impactful incidents to prevent recurrence and optimize support processes
- Perform troubleshooting, analysis, and resolution using advanced technical skills
- Bachelor's Degree in Computer Science, Engineering, I.T., or related field (preferred, not required)
- Minimum of one year of experience providing technical support on software applications, including Root Cause Analysis and Data Analysis
- Experience with process modeling tools such as MS Visio and data analysis tools like Tableau
- 3-5 years of experience in SaaS support or the healthcare industry (preferred, not required)
- 5 years of experience in Customer Support, Helpdesk, Product Support, or a related field
- Experience with Service Management tools such as Salesforce and Jira
- Proficiency in programming languages including SQL, HTML, and XML
- Strong analytical and problem-solving skills
#Health Tech #Customer Support #Innovation #Career Growth #Remote Work
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