Staff Engineer, ServiceNow; APM, CSM Module and HRSD

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues.

That's where you come in.

• Experience 7+ years
• Strong experience in Service Now Development specializing in APM, CSM Module and HRSD.
• Hands-on experience in Service Now integrations with third-party systems.
• Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge.
• Candidate should have Service Now SPM module certification.
• Demonstrated experience in implementing Service Now integrations with third-party platforms.
• Strong understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests.
• Configure Service Now using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.