ServiceNow AI​/Automation; NowAssist Developer

Type of Requisition:

Regular

None

Top Secret

None

Data Science and Data Engineering

Skills:

Service Now Implementation, Service Now IT Service Management, Service Now IT Service Management (ITSM), Service Now Now Assist for Creator, Service Now Platform

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

We are seeking an innovative Service Now Developer to join our corporate Alliance team. You will develop and implement cutting‑edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large‑scale government infrastructure. This is a hands‑on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines.

• Design and develop advanced Service Now configurations across ITSM, ITM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare‑specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

• Design comprehensive Configuration Management Databases with healthcare‑specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to Service Now
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

• Develop healthcare‑specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

• Optimize Service Now platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/Glide Script solutions avoiding common performance pitfalls
• Implement caching strategies and query optimization for enterprise deployments
• Conduct platform audits and remediation of technical debt

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging Service Now capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

• Create comprehensive technical documentation for custom development
• Develop runbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

• 5+ years of Service Now development experience (certified Service Now Developer preferred)
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Deep experience with JavaScript, Glide Script, and Service Now APIs
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large‑scale Service Now implementations

• Advanced Service Now development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• SQL proficiency for direct database queries and optimization
• Understanding of IT operations, service management, and healthcare IT domains

• Fast‑moving, results‑oriented mindset—delivers quality solutions quickly
• Out‑of‑the‑box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem‑solver who handles…