Manager, Product Adoption Specialist

Overview

Why consider this job opportunity:

• Salary up to $
• Opportunity for career advancement and growth within a fast-paced, collaborative environment
• Flexible hybrid work model, allowing for a mix of remote and in-office work
• Comprehensive benefits program focused on physical, mental, emotional, and financial well-being
• Chance to lead a team that drives customer success and product adoption

• Assess and optimize a team of 10 specialists by restructuring coverage and defining performance metrics
• Design and implement content strategy and programmatic engagement models, including email campaigns and webinars
• Build and optimize dashboards, leveraging experimentation and automation for increased efficiency
• Ensure customers access adoption programs throughout their lifecycle, starting from Day 1
• Collaborate with multiple departments to orchestrate seamless customer journeys and own metrics related to multi-product adoption

• 7-10+ years of experience in Customer Success, Product Marketing, or Enablement
• 3-5+ years of experience building and leading high-performing teams in high-growth environments
• Proven track record of designing and launching impactful customer programs from scratch
• Strong analytical skills to build dashboards, interpret metrics, and perform segmentation analysis
• Excellent communication and influence skills with the ability to navigate complex stakeholder landscapes

• Experience with tech-touch models and digital campaigns, balancing automation with human connection
• Ability to create scalable content strategies and educational programs with an understanding of adult learning principles
• Proven ability to make decisions with incomplete information in ambiguous environments

#Communication Technology #Customer Success #Leadership #Career Growth #Remote Work

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