Associate Principal Engineer, CRM Salesforce; Field Service Cloud & Service Cloud

Employer Industry

Digital Product Engineering

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work on innovative projects that inspire and delight clients
• Engage in dynamic and non-hierarchical work culture
• Competitive salary and benefits package

• Write and review high-quality code for Salesforce implementations
• Facilitate business process discovery sessions to identify client requirements
• Configure Salesforce features such as Flows, Approval Processes, and automation
• Lead and mentor junior consultants on best practices for Salesforce Service Cloud
• Assist with change management, end-user training, and documentation for Salesforce solutions

• Minimum of 9 years of total experience in Salesforce Service Cloud implementations
• Strong hands‑on experience with Salesforce Lightning development, Apex, LWC, and Flows
• Proven ability to mentor and lead junior team members
• Strong analytical, problem‑solving, and client‑facing skills
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

• Knowledge of Salesforce Field Service and Experience/Community Cloud
• Familiarity with Dev Ops tools like Copado, Gearset, or similar for deployment and release management
• Salesforce certifications in Service Cloud, Platform Developer, or Administrator
• Operational or analytical background in Sales, Marketing, or Customer Service domains

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